Delivery Conditions

  • The delivery takes place as soon as possible. The delivery times on are only indicative and do not imply as an obligation of result. Hiptray will execute the accepted orders at the latest within thirty (30) days of the day following the day on which the customer has sent his order to Hiptray, unless a different delivery period has been agreed upon.


  • The Customer is obliged to accept the goods delivered by Hiptray at the agreed time and to provide the necessary space so that the goods can be delivered. Hiptray delivers the goods to the Customer's building in a room on the ground floor. At the time of delivery, the Customer must sign the delivery note for receipt.


  • Hiptray reserves the right to make partial deliveries, which constitute the same number of partial sales. The partial delivery of an order can under no circumstances justify the refusal to pay for the delivered goods.


  • If delivery is delayed, or if an order cannot be carried out or can only be carried out in part, the Customer will be notified no later than thirty (30) calendar days after he has placed the order. In that case, the Client has the right to dissolve the agreement free of charge, unless the ordered goods have already been shipped at that time. In case of dissolution, Hiptray will refund the amount paid by the Customer within thirty (30) days.